Shipping policy
Shipping Policy
Order Processing Time
We strive to ship all orders within 2–3 business days. Please note that business days exclude weekends and public holidays. You will receive a tracking number once your order has been shipped.
Shipping Time
We offer free shipping. Once your order has been shipped, it typically takes 6–10 business days to arrive at your delivery address. Delivery times may vary depending on your location and the chosen shipping method.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer different shipping options for you to choose from to best suit your needs.
Order Tracking
You will receive a tracking number once your order is shipped. You can track the status of your order through the carrier's website.
International Shipping
We are currently offering shipping for both domestic and international orders. Shipping times and costs for international orders may vary based on the destination.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your shipment or expected delivery date. We will assist you in resolving the issue, including sending a replacement or offering a full refund if applicable.
Shipping Restrictions
Some locations may have shipping restrictions due to customs regulations or product limitations. Please ensure your shipping address is accurate to avoid delays.
Address Accuracy
Please double-check your shipping address during checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing the order, contact us as soon as possible to make changes.
Contact Us
If you have any questions about our shipping process, please reach out to us:
📧 Email: support@pedromadro.com
💬 Live Chat: Available on our website